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Travel Help Center
frequently asked questions
Topics:
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Flights
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Accommodations
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CAR Rental
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Packages
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CRUISES
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Extras
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Travel Insurance
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booking
You can book a flight up to 11 months in advance, subject to the availability of your chosen airline. Book a flight now.
Choose from Economy, Premium Economy, Business Class, and First Class when you book with AIR MILES® Flights.
To be eligible for travel insurance, including emergency medical coverage originating outside of Canada, a collector must be a resident of Canada and insured under a provincial or territorial government health insurance plan.
For non-medical plans, AIR MILES® Travel Insurance is available for Canadians. Click here to learn more about AIR MILES Travel Insurance plans.
Please visit airmiles.ca, under the Travel Header click on “Manage Bookings”.
If you used Miles to book a package vacation or cruise with redtag.ca refer to your confirmation email or log in at redtag.ca and visit “My Trips”.
Visit airmiles.ca and choose the Travel type you wish to book—Flights, Accommodations, Car Rentals, Packages or Extras
Fill in the relevant search criteria and click “Search”.
When you’re ready to book, fill in any required traveller details. You will be prompted on your method of payment.
Your booking confirmation will be emailed to you within 24 hours. If you purchased Travel Insurance, your documents will be sent on the next business day.
Miles are awarded for the portion of a booking that is paid for by credit card only and cannot be earned on the portion of bookings paid for with Dream Miles™.
For Flights, Accommodations, Car Rentals, and Extras:
· Blue Collectors can earn 1 Mile for every $15 spent
· Gold Collectors can earn 1 Mile for every $10 spent
· Onyx Collectors can earn 1 Mile for every $5 spent
Earn up to 5x Reward Miles when you bundle your flight with accommodations or car rental. Blue collectors earn 3x the Miles, Gold collectors earn 4x the Miles, and Onyx collectors 5x the Miles.
· Contact the airline to confirm if your desired flight can accommodate your request.
· Once confirmed, book your flight through AIR MILES Travel.
· Contact the airline after booking to provide details of your pet’s travel.
payment & Receipt
AIR MILES® Dream Miles™ can be used on travel bookings exclusively at airmiles.ca.
Firstly, choose your payment method. You can choose to pay 100% credit card, 100% Miles (except for taxes & fees), or a combination of credit card and Miles. Dream Miles™ can be used in blocks of 10 Miles at a time.
Minimum thresholds may apply when using AIR MILES® Dream Miles. Minimum threshold is 50% for all Collectors.
You will be prompted to pay taxes & fees with your credit card.
There is no fee to book travel at airmiles.ca. For bookings made by a Customer Care Ambassador, there is a flat fee of $50 per booking for Blue and Gold collectors. There is no fee for Onyx collectors.
You can use one credit card in addition to Dream Miles™ as a form of payment. Your travel booking will appear as AIR MILES® - LoyaltyOne Travel on your credit card statement.
Your credit card information is needed to pay for applicable surcharges, fees and taxes.
Based on taxation laws, some taxes and fees can be covered by Dream Miles. When that’s the case, we will include taxes and fees as part of your Dream Miles redemption.
Both base fares and taxes are determined by the airline.
Our flight pricing is now determined by the marketplace, so the number of Dream Miles™ you’ll need to redeem for a flight will fluctuate. Search for a flight to see how many Dream Miles it currently costs.
You can use AIR MILES® Dream Miles™ to pay for your flight, or you can pay by credit card and earn Miles on eligible airfares. You can also choose to pay with your credit card and Miles.
change & cancel
Every travel product we offer has its own unique cancellation policies. These policies vary by travel provider, so it's important to read them carefully. Before you confirm your booking, you will need to acknowledge that you have read and understand these policies.
Any refund amount owing will be based on whether your purchase allows for cancellations and/or refunds.
To cancel or change a booking, and to receive the quickest resolution, please call us.
All packages are subject to applicable supplier rates and charges. Travel providers also have cancellation fees that may apply.
For Onyx collectors, there is no charge. For Blue and Gold collectors, the charges are as follows:
· Change or cancel a flight: $25 per person
· Change or cancel a hotel or car rental: $25 per booking
· Change or cancel an extra: $25 per booking
· Change or cancel a package, with or without a flight:
· 21+ days prior to departure: $50 per person
· 8-20 days prior to departure: $100 per person
· 0-7 days prior to departure: $250 per person
In addition, all packages are subject to applicable supplier rates and charges.
If you paid using a credit card, your refund will be processed immediately. It may take up to 30 days to show up in your account due to bank processing timelines.
If you paid for some or all of your booking using Dream Miles™, your refund will be processed immediately but it could take up to five business days for the Miles to be deposited back into your collector account. Miles will be posted in accordance with your set balance preference at time of posting.
Booking
Yes. You can book up to 4 rooms under one confirmation number.
Yes. You'll be asked to include the ages of any children when booking a hotel stay.
When completing your hotel booking, look for the section for special requests. Please note that requests made here are not guaranteed. It’s best to contact the hotel directly with any questions or special requests.
Some hotels offer an accessible room option you can select when booking. If no accessible room option is listed, please reach out to the hotel directly.
In general, travel bookings can be made approximately 1 year in advance, but specific dates are determined by the airline, hotel or tour provider. If there is no availability online for your desired dates, please try another search.
Please visit airmiles.ca, under the Travel Header click on “Manage Bookings”.
If you used Miles to book a package vacation or cruise with redtag.ca refer to your confirmation email or log in at redtag.ca and visit “My Trips”.
Visit airmiles.ca and choose the Travel type you wish to book—Flights, Stays, Car Rentals, Packages or Extras.
Fill in the relevant search criteria and click “Search”.
When you’re ready to book, fill in any required traveller details. You will be prompted on your method of payment.
Your booking confirmation will be emailed to you within 24 hours. If you purchased Travel Insurance, your documents will be sent on the next business day.
· Contact the hotel to confirm if your request can be accommodated.
· Once confirmed, book your hotel through AIR MILES Travel
· Contact the hotel after booking to provide details of your pet’s travel.
payment & Receipt
AIR MILES® Dream Miles™ can be used on travel bookings exclusively at airmiles.ca.
Firstly, choose your payment method. You can choose to pay 100% credit card, 100% Miles (except for taxes & fees), or a combination of credit card and Miles. Dream Miles™ can be used in blocks of 10 Miles at a time.
Minimum thresholds may apply when using AIR MILES® Dream Miles. Minimum threshold is 50% for all Collectors
You will be prompted to pay taxes & fees with your credit card.
There is no fee to book travel at airmiles.ca. For bookings made by a Customer Care Ambassador, there is a flat fee of $50 per booking for Blue and Gold collectors. There is no fee for Onyx collectors.
You can use one credit card in addition to Dream Miles™ as a form of payment. Your travel booking will appear as AIR MILES® - LoyaltyOne Travel on your credit card statement.
Your credit card information is needed to pay for applicable surcharges, fees and taxes.
Full payment is required at the time of booking.
Rates are determined by our suppliers and are subject to change without notice.
Taxes and fees are applied by suppliers and will be added to your booking before checkout. They will appear as “Taxes and Fees” in the payment summary. A $50 Booking Fee will also be applied to bookings for Blue and Gold Collectors who book travel with an Air Miles Customer Care ambassador.
change & cancel
Every travel product we offer has its own unique cancellation policies. These policies vary by travel provider, so it's important to read them carefully. Before you confirm your booking, you will need to acknowledge that you have read and understand these policies.
Any refund amount owing will be based on whether your purchase allows for cancellations and/or refunds.
To cancel or change a booking, and to receive the quickest resolution, please call us.
All packages are subject to applicable supplier rates and charges. Travel providers also have cancellation fees that may apply.
For Onyx collectors, there is no charge. For Blue and Gold collectors, the charges are as follows:
· Change or cancel a flight: $25 per person
· Change or cancel a hotel or car rental: $25 per booking
· Change or cancel an extra: $25 per booking
· Change or cancel a package, with or without a flight:
· 21+ days prior to departure: $50 per person
· 8-20 days prior to departure: $100 per person
· 0-7 days prior to departure: $250 per person
In addition, all packages are subject to applicable supplier rates and charges.
If you paid using a credit card, your refund will be processed immediately. It may take up to 30 days to show up in your account due to bank processing timelines.
If you paid for some or all of your booking using Dream Miles™, your refund will be processed immediately but it could take up to five business days for the Miles to be deposited back into your collector account. Miles will be posted in accordance with your set balance preference at time of posting.
Booking
AIR MILES collectors who are at least 25 years of age with an active collector number and a valid credit card can rent a car as the primary driver with AIR MILES® Travel. You’ll be required to provide your information at the time of booking.
You can view both the rate per day, and the rate for the total duration of your trip, before you check out.
A section to request any add-ons will be included during the booking. Please note these are not guaranteed. It’s always best to contact the car rental company directly.
Add-ons such as a child seat, GPS, and additional insurance will be payable at the counter in local currency.
You can. Search for a one-way rental using our advanced search option. If a one-way rental is available, you will be provided with search results and any additional fees for making a one-way booking will appear. One-way fees are payable at the counter in local currency.
We always recommend that you print out the email confirmation and rental voucher and keep these with you at all times.
You’ll also need a valid credit card for a security deposit, a driver’s license, and an international driving permit if applicable. Debit cards are generally not accepted. Please ensure that the person listed as the driver is present at pick-up.
If you can’t provide these items, the car rental provider may refuse to allow you to pick up your car.
Please visit airmiles.ca, under the Travel Header click on “Manage Bookings”.
If you used Miles to book a package vacation or cruise with redtag.ca refer to your confirmation email or log in at redtag.ca and visit “My Trips”.
Visit airmiles.ca and choose the Travel type you wish to book—Flights, Stays, Car Rentals, Packages or Extras.
Fill in the relevant search criteria and click “Search”.
When you’re ready to book, fill in any required traveller details. You will be prompted on your method of payment.
Your booking confirmation will be emailed to you within 24 hours. If you purchased Travel Insurance, your documents will be sent on the next business day.
We have partnered with Alamo, Avis, Budget, Enterprise and National Car Rental who have rental locations all over the world, including at most major airports.
payment & Receipt
Car rentals can be booked using a minimum of 50% Dream Miles through AIR MILES Travel.
You will be prompted to pay taxes & fees with your credit card for any car rental booked with Enterprise or Alamo.
Your credit card information is needed to pay for applicable surcharges, fees and taxes.
Full payment is required at time of booking.
Miles are awarded for the portion of a booking that is paid for by credit card only and cannot be earned on the portion of bookings paid for with Dream Miles™.
For Flights, Accommodations, Car Rentals, and Extras:
· Blue Collectors can earn 1 Mile for every $15 spent
· Gold Collectors can earn 1 Mile for every $10 spent
· Onyx Collectors can earn 1 Mile for every $5 spent
Earn up to 5x Reward Miles when you bundle your flight with accommodations or car rental. Blue collectors earn 3x the Miles, Gold collectors earn 4x the Miles, and Onyx collectors 5x the Miles.
Absolutely. To ensure your safety, we use a secure commerce server which encrypts your credit card number and encodes it into an unusable form.
Credit card information is not stored or saved by us after completing your transaction, so any risk of data or identity theft is eliminated.
Our safety certificates are issued by one of the leading and most trusted providers of Internet security certificates. Click here to review our Privacy Policy.
Your travel booking will appear as AIR MILES® Loyalty Toronto on your credit card statement.
There is no fee to book travel at airmiles.ca. For bookings made by a Customer Care Ambassador, there is a flat fee of $50 per booking for Blue and Gold collectors. There is no fee for Onyx collectors.
You can pay for your car rental, including taxes & fees, using Dream Miles™, or combination of Dream Miles™ and a credit card.
Add-ons like a child seat, GPS, and additional insurance will be payable at the counter in local currency.
Car rentals can only be booked using Dream Miles at this time. You must use a minimum of 50% Miles for your booking.
Additionally, you will be prompted to pay taxes & fees with your credit card for bookings made with Enterprise or Alamo.
Your travel booking will appear as AIR MILES® - LoyaltyOne Travel on your credit card statement.
change & cancel
Every travel product we offer has its own unique cancellation policies. These policies vary by travel provider, so it's important to read them carefully. Before you confirm your booking, you will need to acknowledge that you have read and understand these policies.
Any refund amount owing will be based on whether your purchase allows for cancellations and/or refunds.
To cancel or change a booking, and to receive the quickest resolution, please call us.
All packages are subject to applicable supplier rates and charges. Travel providers also have cancellation fees that may apply.
For Onyx collectors, there is no charge. For Blue and Gold collectors, the charges are as follows:
· Change or cancel a flight: $25 per person
· Change or cancel a hotel or car rental: $25 per booking
· Change or cancel an extra: $25 per booking
· Change or cancel a package, with or without a flight:
· 21+ days prior to departure: $50 per person
· 8-20 days prior to departure: $100 per person
· 0-7 days prior to departure: $250 per person
In addition, all packages are subject to applicable supplier rates and charges.
If you paid using a credit card, your refund will be processed immediately. It may take up to 30 days to show up in your account due to bank processing timelines.
If you paid for some or all of your booking using Dream Miles™, your refund will be processed immediately but it could take up to five business days for the Miles to be deposited back into your collector account. Miles will be posted in accordance with your set balance preference at time of posting.
Booking
Amenities, services and other hotel information can be found on a hotel’s details page.
If you have questions about check-in and check-out times, luggage storage, or special requests, please contact the hotel.
Yes we do! We have plenty of options for maximum flexibility. Build your own package by bundling your flights, all-inclusive hotel, round-trip airport transfers (at select destinations) and any additional tours or excursions that are offered.
Yes, we have airport-hotel transfers and many excursions at popular vacation destinations which can be booked as part of your travel package.
Yes, you can make changes to your reservation, however, there may be fees and/or charges. If your package decreases in price because of a change, we are unable to refund the difference. Click here to learn more about cancellation and change fees.
Please visit airmiles.ca, under the Travel Header click on “Manage Bookings”.
If you used Miles to book a package vacation or cruise with redtag.ca refer to your confirmation email or log in at redtag.ca and visit “My Trips”.
AIR MILES® Dream Miles™ can be used on travel bookings exclusively at airmiles.ca.
Firstly, choose your payment method. You can choose to pay 100% credit card, 100% Miles (except for taxes & fees), or a combination of credit card and Miles. Dream Miles™ can be used in blocks of 10 Miles at a time.
Minimum thresholds may apply when using AIR MILES® Dream Miles.
If you choose to use Miles:
· Blue collectors will be prompted to use Miles for a minimum of 50% of the total cost of trip.
· Gold collectors will be prompted to use Miles for a minimum of 25% of the total cost of trip.
· Onyx collectors will be prompted to use Miles for a minimum of 1% of the total cost of trip.
You will be prompted to pay taxes & fees with your credit card..
payment & Receipt
There is no fee to book travel at airmiles.ca. For bookings made by a Customer Care Ambassador, there is a flat fee of $50 per booking for Blue and Gold collectors. There is no fee for Onyx collectors.
You can use one credit card in addition to Dream Miles™ as a form of payment. Your travel booking will appear as AIR MILES® - LoyaltyOne Travel on your credit card statement.
Your credit card information is needed to pay for applicable surcharges, fees and taxes.
Full payment is required at time of booking.
change & cancel
To cancel or change a booking, and to receive the quickest resolution, please call us.
All packages are subject to applicable supplier rates and charges. Travel providers also have cancellation fees that may apply.
For Onyx collectors, there is no charge. For Blue and Gold collectors, the charges are as follows:
· Change or cancel a flight: $25 per person
· Change or cancel a hotel or car rental $25 per booking
· Change or cancel an extra: $25 per booking
· Change or cancel a package, with or without a flight:
· 21+ days prior to departure: $50 per person
· 8-20 days prior to departure: $100 per person
· 0-7 days prior to departure: $250 per person
In addition, all packages are subject to applicable supplier rates and charges.
If you paid using a credit card, your refund will be processed immediately. It may take up to 30 days to show up in your account due to bank processing timelines.
If you paid for some or all of your booking using Dream Miles™, your refund will be processed immediately but it could take up to five business days for the Miles to be deposited back into your collector account. Miles will be posted in accordance with your set balance preference at time of posting.
booking
Cruises with our partner redtag.ca can be booked at vacations.airmiles.ca.
payment & Receipt
You can pay for your cruise using Dream Miles™, a credit card, or a combination of both.
Miles are awarded for the portion of a booking that is paid for by credit card only and cannot be earned on the portion paid for with Dream Miles™.
· Blue collectors can earn 1 Mile for every $15 spent
· Gold collectors can earn 1 Mile for every $10 spent
· Onyx collectors can earn 1 Mile for every $5 spent
Please note, you cannot use Miles to pay for any outstanding balances later on. Applicable surcharges, fees and taxes can also only be paid for by credit card.
Every 909 Dream Miles™ is worth $100 towards your cruise booked here.
booking
Visit airmiles.ca and choose the Travel type you wish to book—Flights, Accommodations, Car Rentals, Packages or Extras.
Fill in the relevant search criteria and click “Search”.
When you’re ready to book, fill in any required traveller details. You will be prompted on your method of payment.
Your booking confirmation will be emailed to you within 24 hours. If you purchased Travel Insurance, your documents will be sent on the next business day.
We offer select tours and excursions at many popular worldwide vacation destinations, which can be booked as part of your travel package. Tours and excursions can also be booked separately.
Yes, we have partnered with Amstar DMC for airport-hotel transfers in the following popular vacation destinations: Mexico (Cancun, Cozumel, Puerto Vallarta, Los Cabos, Ixtapa, Huatulco, Mexico City, Acapulco), St. Martin, Aruba, Jamaica (Montego Bay, Kingston), Costa Rica (Liberia, San Jose) Curacao, Dominican Republic (Punta Cana, Santo Domingo, La Romana, Puerto Plata, Samana) , and Worldstar in Hawaii (Kona, Lihue, Maui, Oahu) Transfers may be available for other destinations. All transfers can be booked as part of your vacation package.
Refer to your travel documents to verify that you have booked a transfer as part of your package. If you have booked a transfer, the Amstar /Worldstar Representatives will be waiting for you outside the airport terminal to guide you to your transfer vehicle.
As long as you arrive on your original travel date, with your original air carrier and flight number, there is no need to contact us. Your transfer will be arranged for your newly-scheduled arrival time.
We recommend that you print the confirmation email and keep it with you at all times. Depending on the product policy, a voucher may also be displayed on your mobile device.
Definitely. If possible, speak to an Amstar/Worldstar Representative at your hotel. Note that any excursion you book while at your destination will be payable directly to Amstar/Worldstar using a valid credit card. AIR MILES® Dream Miles™ cannot be used as a form payment.
Please visit airmiles.ca, under the Travel Header click on “Manage Bookings”.
Yes, we offer dated tickets for Walt Disney World® Resort and Universal Orlando.
The number of Dream MilesTM required for each ticket is based on prices determined by the supplier.
Please refer to your email confirmation for instructions on how to use your tickets.
No changes or cancellations are permitted. No Miles will be refunded in consequence of a change to purchase once made. If a booking is cancelled, Miles are non-refundable and non-transferable.
If you booked your US Parks tickets through Redtag.ca, please refer to your redtag.ca confirmation email for more information, or visit redtag.ca.
Payment & Receipt
AIR MILES® Dream Miles™ can be used on travel bookings exclusively at airmiles.ca.
Firstly, choose your payment method. You can choose to pay 100% credit card, 100% Miles (except for taxes & fees), or a combination of credit card and Miles. Dream Miles™ can be used in blocks of 10 Miles at a time.
Minimum thresholds may apply when using AIR MILES® Dream Miles. Minimum threshold is 50% for all Collectors
There is no fee to book travel at airmiles.ca. For bookings made by a Customer Care Ambassador, there is a flat fee of $50 per booking for Blue and Gold collectors. There is no fee for Onyx collectors.
Change & Cancel
Every travel product we offer has its own unique cancellation policies. These policies vary by travel provider, so it's important to read them carefully. Before you confirm your booking, you will need to acknowledge that you have read and understand these policies.
Any refund amount owing will be based on whether your purchase allows for cancellations and/or refunds.
To cancel or change a booking, and to receive the quickest resolution, please call us.
All packages are subject to applicable supplier rates and charges. Travel providers also have cancellation fees that may apply.
For Onyx collectors, there is no charge. For Blue and Gold collectors, the charges are as follows:
· Change or cancel a flight: $25 per person
· Change or cancel a hotel or car rental $25 per booking
· Change or cancel an extra: $25 per booking
· Change or cancel a package, with or without a flight:
· 21+ days prior to departure: $50 per person
· 8-20 days prior to departure: $100 per person
· 0-7 days prior to departure: $250 per person
In addition, all packages are subject to applicable supplier rates and charges.
If your tour or excursion is cancelled in advance of your travel, you will be contacted by us. If possible, alternate arrangements can be made. If the tour or excursion is cancelled near the time of departure, alternate arrangements can be made directly with the travel partner at your location.
booking
Yes. Once you’ve booked your Flight, Stay, and/or Car Rental on airmiles.ca, you can purchase an insurance policy that suits your needs and insures the full value of your trip. Conditions, limitations, and exclusions apply. More details will be provided in your emailed travel itinerary.
For more information on the AIR MILES® Travel Insurance policy, click .here.
If you’ve booked a Package on vacations.airmiles.ca, please note that the insurance policy only covers your Package. Any pre-package or post-package travel arrangements are not covered.
Yes. Once you’ve finished your booking, you can select and purchase an insurance policy that suits your needs. During this process you can indicate your extended return date. Conditions, limitations, and exclusions apply. More details will be provided on your emailed travel itinerary.
For more information on the AIR MILES® Travel Insurance policy, click here.
If the infant is between 31 days and 2 years old, an immediate family member, and listed on the confirmation for this insurance, the infant will be covered by your policy at no charge if you have purchased the Worldwide Comprehensive Plan or the Canada Comprehensive Plan.
For more information on the AIR MILES® Travel Insurance policy, . click here.
Yes, you can add AIR MILES® Travel Insurance for Flights, Accommodations, and Car Rentals booked through AIR MILES®. Click here to add travel insurance online, or call 1-844-807-0759 if you live in the following provinces:
New Brunswick
Northwest Territories
Nova Scotia
Nunavut
Prince Edward Island
Quebec
Saskatchewan
Yukon
AIR MILES® Travel Insurance does not cover Cruise bookings. If you need insurance for a Cruise booking, please visit redtag.ca.
payment & Receipt
AIR MILES® Travel Insurance only covers travel booked on airmiles.ca or with an AIR MILES Customer Care Specialist.
Travel Insurance
Be a savvy traveller. Protect your trip and be prepared for the unexpected. AIR MILES offers a selection of protection plans to suit your travel needs.